Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked 'Final Sale' before purchase.
How can I cancel or change my order after it has been placed?
We aim to ship your bags within 24 hours, you can contact us by email at onlineorders@manhattanportage.com or call our corporate office at (212) 226-9655 with your order number, last name, and specific changes that you want to be made. Please make sure the subject line reads 'Change Order'.
How can I change my order after it has been placed?
We aim to ship your bags within 24 hours, you can contact us by email at onlineorders@manhattanportage.com or call our corporate office at (212) 226-9655 with your order number, last name, and specific changes that you want to be made. Please make sure the subject line reads 'Change Order'.
What methods of payment do you accept?
* Visa * MasterCard * American Express * Paypal * Afterpay * Google Pay * Apple Pay
Why is my credit card declined?
Sometimes, international customers (i.e. customers who are not located in the United States) might have problems completing your orders due to credit card address verification. If you have trouble placing your order please call us at (212) 226-9655 or email us at onlineorders@manhattanportage.com. Sorry for the inconvenience.
Why does it look like my credit card was charged multiple times?
ManhattanPortage.com uses a payment gateway, which places an authorization on the credit card you submit for payment. An authorization is a verification which assures that the funds to be charged are available on the card, and holds these funds for a short period of time. Once we physically ship your Manhattan Portage product, we capture the authorization, and the charge is put through. If you tried to place your order multiple times because our system was having trouble verifying your credit card, an authorization (but NOT a charge) may have been placed on your card temporarily holding the funds. This authorization will expire automatically in 3-5 business days; however, if you need the funds available immediately, please email us at onlineorders@manhattanportage.com and we will void the authorization.
Where are your bags made now?
While several bag components we use are still made in the USA (Waxwear Fabric, Cordura yarns from Invista and A Grade Leather for our Token line), most of our production facilities are now located in Taiwan. We visit our Taiwanese factories on a regular basis to ensure superior quality, detailed craftsmanship and ethical working conditions. Like our hard working staff in New York, our factories in Taiwan employ teams of hardworking and experienced craftspeople who earn better living wages than other factories located in Southeast Asia. We still design our entire line of bags in New York City, and regardless of where MP bags are manufactured we are committed to maintaining the quality and integrity of our products, as well as maintaining a consistent supply chain and delivery time. Equally important is our pledge to provide consumers with the best possible quality and value at reasonable prices, which is unfortunately no longer possible if the bags were still to be made in the USA.
How can I sell your bags in my store?
Please contact sales@manhattanportage.com or call (212) 925-1085. For more information please see wholesale section.