Warranty

USA/Canada Warranty

Portage Worldwide Inc. offers a Limited Lifetime Warranty against manufacturing defects on all products that use CORDURA® brand fabric, purchased from authorized dealers to the original user/purchaser of the product. This warranty does not cover individual components, damage caused by improper care, or the natural breakdown of material through extended use (such as broken buckles, fabric abrasion, zipper wear, and foam breakdown).

Any intentional modification to your bag such as machine washing/dying, dry cleaning, or removal of the brand label will void all warranty. If you believe your item is defective, you can contact us in one of the following ways:

Manhattan Portage Warranty Request Form

Email: warranty@manhattanportage.com
Contact: (212) 925-1085
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  • Online warranty request form

    Please complete and submit our online warranty request form using the button below.

Repairs due to normal wear, accident, negligence or improper care may be repaired at a minimum charge of $15 (charge will depend on the severity of the issue) and a fee will be charged for return shipping.

All shipping to Warranty must be pre-paid and insured. Manhattan Portage will not be liable for lost in-bound packages. Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

Products returned for warranty service will be qualified for replacement at the discretion of Portage Worldwide Inc or its local distributor. It is important that you save the original receipt and do not remove any sewn-in labels inside or outside the bag so we can verify the authenticity of the bag and be able to process your warranty claim.

Please note that this limited Lifetime Warranty posted here applies for residents of the United States/Canada only. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

All Other Territories

The warranty policy on Manhattan Portage goods may vary based on locality. For additional details, please contact the distributor in your country of residency.

If you are unsure where to submit your warranty inquiry, we can direct you to the right place. Please send an e-mail to warranty@manhattanportage.com and someone will get back to you as soon as possible.